Terms and conditions
WEBSITE TERMS AND CONDITIONS
1. INFORMATION ABOUT THE COMPANY
Usbprint.co.uk strives at all times to provide the highest level of customer service. USB Print is a wholly owned and managed trading division of Golding Products Ltd. Our registered office address is: Units 4-6 Hortonwood 33, Telford, Shropshire TF1 7EX.
1.1 WHAT WE DO
We produce and distribute printed USB flash drives and associated packaging. We accept most major Credit & Debit Cards.
1.2 ACCESSING OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Our current turnaround time, from receipt of order to the proof approval and goods being dispatched is on our delivery page. If we are unable to achieve this for any reason whatsoever, you will be advised and will be given a revised dispatch date.
If you are pleased with the service which we provide, please spread the word. If for any reason, you are unhappy with any aspect of our product or service, please let us know so that we can try and do something about it. We aim to respond to all complaints within 5 working days. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
1.5 MAKING A PURCHASE
Instructions on all our other pages should have made this clear. If you do have any further queries, please email email@example.com. In all cases we aim to reproduce the best results from the image supplied. For copyright reasons, we may refuse to reproduce professionally taken photographs e.g. school photos, magazine pictures, etc.
Because of the bespoke nature of the product, we are unable to refund you and resell it. However, if you receive a product that is damaged or faulty, we can refund you or replace it – please see FAQ page for further details.
1.7 FAULTY ITEMS
We always aim to dispatch our goods to you in perfect condition. However occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible. In the event that the product has a fault, just return it to us at your own expense within 7 days of receiving it. Once we verify that the product is faulty we will offer to refund your credit or debit card. Alternatively, we may offer to reproduce and resend your order free of charge. Please note USB Print reserves the right to reject your refund or exchange request. Please return your parcel in its original packaging to the postal address set out in the Contact Us section. In all cases we advise you to obtain proof of postage just in case the parcel does not reach us. Please note that your right to return items to us is in addition to any other statutory rights you may have.
1.8 TITLE OF GOODS
Title to any goods purchased from USB Print shall remain vested in USB Print and shall not pass to the customer until the purchase price for the goods has been paid in full and received by USB Print.
2 PRIVACY AND SECURITY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the GDPR. USB Print will not sell or pass your name, address or e-mail address to any third party unless legally obliged to by UK Government authorities. Following an order or your authorisation, we may use this information to send you an e-mail newsletter to keep you informed of new products and seasonal offers, you can opt-out of this via an unsubscribe link in any of our newsletter emails.
In order to improve the service offered to you; technology may be used to track the patterns of behaviour of visitors to the site and to help personalise the content displayed to each user. This can include using a "cookie" which would be stored on your browser.
2.2 ENCRYPTION OF PERSONAL INFORMATION
The Website uses Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter, including your name, address, and payment information, is encrypted by secure server software before it is safely transmitted across the internet. Only our Customer Service staff and payment processing provider have access to this information, and we never store any credit/debit card information in our system.
2.3 DEBIT/CREDIT CARD TRANSACTIONS
Your card details securely processed by our site and at no point are they stored on our server. We use a protected merchant gateway (HSBC Global Iris)
3 UPLOADING IMAGERY
3.1 Use of Site
3.3 Submission of content
3.1 Use of Site
The Site should not be used to produce products that are offensive, unlawful, harassing, libellous, threatening, harmful, obscene, malicious or otherwise objectionable.
USB Print may terminate its service to customers found to be using usb-print.co.uk to engage in undesirable activities.
You are solely responsible for the use of any images, graphics, or text you incorporate into your products.
You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your products unless you have obtained the appropriate authorisations from the owners.
By placing an order on this Site, you warrant that you have all necessary permission, right and authority to use the uploaded content and you authorize USB Print to produce the products on your behalf.
You agree that you are responsible for protecting your password and access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.
You agree that you shall indemnify and defend USB Print and all parties from whom USB Print has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to
(ii) any suit, claim, or demand arising from or relating to any text, photograph, image or graphic you incorporated into products that was not part of the standard Site Content.
By submitting content to USB Print, you agree:
To not upload any content that may infringe any patent, trademark, copyright or other intellectual or proprietary right of any third party.
You cannot use the images, text, or design that you have copied from a website without written permission from the owner. You cannot use images or any of its elements that other people have created.
To not upload or otherwise transmit any content that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law;
To not incorporate images or names that would violate a person’s right of privacy or publicity.
USB Print shall have the right to remove any content that violates these terms or is otherwise objectionable to USB Print. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
You acknowledge and agree that you are responsible for the creation and compilation of your content, and that neither USB Print nor any other party involved with the production of any product incorporating such Content assumes that responsibility.
USB Print’s production of any product depicting your Content does not indicate that USB Print approves of the content, that the content obeys all applicable laws, or that you are absolved of any liability or harm arising from the use of the content.
You acknowledge and agree that USB Print may preserve content and may also disclose content and related details pertaining to your account, if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:
(i) comply with legal process; (ii) enforce these Terms; (iii) respond to claims that any content violates the rights of third-parties; or (iv) protect the rights, property, or personal safety of USB Print, its affiliates, its users and the public.
You agree that you are responsible for actions and communications undertaken under your account.
BUSINESS TERMS AND CONDITIONS
All goods are supplied by Golding only on these conditions which shall constitute the entire contract between Golding and the buyer. No variation or addition to these conditions (whether contained in any document issued by the buyer or made orally by any person acting on behalf of Golding shall have effect unless agreed in writing by the seller).
In these conditions:-
‘The contract’ means the contract of which these conditions for a part
‘The buyer’ means the person who enters into contract with the seller
‘The goods’ means the goods subject of the contract
1.1 Any conflicting conditions stated in the buyer’s order or in any other document and in particular (but without prejudice to the generality of the above) any condition stating that the buyer’s conditions of purchase shall prevail over these conditions shall not take effect unless agreed in writing by a director of Golding.
2. QUOTATIONS AND EXCLUSIONS OF SALE BY SAMPLE
2.1 The placing of an order following the seller’s quotation shall not be binding on the seller until or unless confirmed by the seller’s official order acknowledgement. In the case of orders given verbally by the buyer, whether by telephone or otherwise, the record made by the seller of such order shall be conclusive and binding as to the type and quantity of the product involved, the delivery point and delivery date.
2.2 Additions or alterations to orders, however made, shall not be binding until confirmed by the seller in writing.
3.1 The prices quoted are exclusive of V.A.T, which shall be charged at the appropriate rate, where applicable.
4.1 Any delivery date specified by the seller shall be deemed an estimate only
4.2 Delivery of the goods shall be deemed to have taken place:-
(a) Where the goods are carried in a vehicle owned by the seller or in a vehicle owned by a carrier employed by the seller when the delivery note is tendered to the consignee;
(b) Where the goods are carried in a vehicle sent or provided by or on behalf of the buyer, when the delivery note is tendered to the driver of the vehicle at the seller’s premises;
(c) Where the goods are carried by a carrier, other than in a vehicle owned by a carrier employed by the seller, when the delivery note is tendered to the driver of the vehicle on the seller’s premises;
(d) Where the goods are carried by rail, in accordance with the British Rail’s standard terms and conditions.
5.1 Unless otherwise stated, goods will be carried by the method of transport chosen by the seller to the address specified by the buyer.
5.2 Carriage may be charged to the buyer unless otherwise agreed with the seller.
6. ACCEPTANCE BY THE BUYER
6.1 If the buyer gives any delivery instructions for the goods, or if the buyer accepts their delivery (in whole or in part) or if the buyer does any act in confirmation of the contract this shall constitute and qualify as an acceptance by the buyer of these conditions.
6.2 Claims in respect of any shortages, defect or damage must be made in writing within 7 days of delivery.
7. OWNERSHIP OF GOODS
7.1 Notwithstanding delivery to the buyer property in the goods shall remain in Golding until the buyer has paid Golding Products in full for the goods and any other amounts due to Golding Products at the date of delivery of the goods until such time Golding Products may enter the buyer’s premises and retake possession of the goods.
7.2 Prior to payment in full, the buyer may resell the goods for the account of Golding Products and the proceeds of such sale shall be held by the buyer on Golding’s behalf.
8. PRICE VARIATION
8.1 Prices quote may vary once the validity period has been exceeded. A validity duration will always be given at the time of quoting.
9.1 The seller reserves the right to refuse to execute any order if the arrangements for payment or the customer’s credit are not satisfactory to the seller.
9.2 Delivery will be made upon cleared funds unless any other credit facility has been agreed in writing.
9.3 If payment is not made on the due date, the seller reserves the right to charge interest on the amount due at the rate of 1% above HSBC’s basic current rate at the time when charged.
9.4 No deductions can be made on the settlement unless previously agreed with the seller.
10.1 No returns can be made to Golding Products without written permission.
10.2 All returns must be carriage paid to Golding in Telford
11. FORCE MAJEURE
11.1 Notwithstanding any agreement to the contrary, deliveries may be totally or partially suspended by the seller during any period in which the seller may be prevented or hindered from manufacturing, supplying or delivering the goods as a result of acts of God, fire, accident, war, riot, civil commotion, government order, regulation or directions, shortage of labour, equipment or materials, strikes, lock-outs, or any other contingencies whatsoever beyond the seller’s control whether of the same nature of the foregoing or not. Any goods the delivery of which has been totally or partially suspended shall be accepted by the buyer commencing as soon as the seller is no longer prevented or hindered from manufacturing, supplying and delivering the goods.
12.1 Golding Products is at liberty to employ sub-contractors of its choice on all or any part of the order.
13. GOVERNING LAW
13.1 The validity construction and performance of any contract to which these conditions apply shall be governed by the Law of England and shall be subject to the jurisdiction of the English Courts.